Platform Overview
What Don't You Know? Survey
An eighteen-question Leadership Visibility Assessment. Answer honestly — the value is in the gaps, not the score.
About this survey
An interactive 18-question Leadership Visibility Assessment.
Purpose
Name what leadership cannot currently see about money, people, ministry and household wellbeing.
Time to complete
About seven minutes. Eighteen questions, three answer choices each.
How it scores
Yes 4 points, Partly 2, No 0, converted to a visibility score out of 100. Anything at Partly or below is treated as a blind spot.
What the results produce
A ranked blind-spot list, the applications that close each gap, and next steps into onboarding, operational readiness and coaching.
Your answers stay in this browser session only. Nothing is submitted, emailed or stored on a server.
Who takes what
This survey is for leadership only. Here is how it differs from the other baseline instruments, and where member and visitor evidence actually comes from.
| Instrument | Who completes it | Who does not | What it produces |
|---|---|---|---|
| What Don't You Know? — leadership visibility survey (11 questions) | Pastor and senior leadership only: executive pastor, business administrator, finance and operations leads. | General membership, visitors and most ministry volunteers. The questions ask what leadership can see in its own records, so members cannot answer them. | A visibility score and named blind spots — where leadership lacks reliable information. |
| academy baseline ratings — digital workbook survey | Broad participation across four groups: Leadership, Staff, Ministry leader and Member. Everyone rates the same areas on the same 0–4 scale. | Visitors and anyone who has not yet been assigned to the round. | The compiled church perception score per M, the spread of opinion, and the leadership-versus-member gap. |
| Church Operational Readiness assessment (100 points) | Staff and administrators responsible for accounting, human resources and technology. | Members, visitors and ministry volunteers. | Section scores, maturity tiers, findings and a 30/60/90-day remediation plan. |
| Application evidence — not a survey | Nobody answers anything. Behaviour is recorded as people give, attend, serve and visit. | Visitors are never surveyed. Their baseline is first-visit source, return-visit rate and follow-up timing in Stewardship Nsites Connect. | The evidence score per M: money from Stewardship Nsites, people from Connect, household themes from Personal Nsites in aggregate only. |
The baseline has three inputs, not one: leadership visibility, broad perception from the academy ratings, and recorded behaviour from the three applications. Perception and evidence are always reported side by side and are never merged into a single score.
Evidence-based next step — Church Operational Readiness
This questionnaire surfaces what leaders sense. The 100-point Church Operational Readiness assessment tests it against evidence across accounting and financial reporting, human resources and information technology.
Accounting & financial reporting — 35 points
Assurance, monthly reporting, budgeting, controls, analysis, cash and board oversight.Human resources — 30 points
Policies, reviews, training, compensation, handbook, hiring, retention and development.Information technology — 35 points
Security, backup and recovery, licensing, network, privacy, support, hardware, email and planning.
Assessment
Eighteen questions: financial visibility, engagement, membership journey, volunteer capacity, household wellness, and one question for each of the focus areas.
Financial visibility
1. Do you have clear indicators showing which households' giving is increasing and which is decreasing?
Financial visibility
2. Do you know how many months of liquidity you currently have to cover monthly expenses if giving slowed down?
Financial visibility
3. Do you have mechanisms in place to alert you when recurring contributors lapse?
Financial visibility
4. When giving drops, can you explain the root cause rather than just the total?
Financial visibility
5. Is your monthly financial package easy for non-financial board members to understand?
Engagement
6. Do you know how many first-time guests received follow-up within 48 hours?
Membership journey
7. Can you show movement from first visit through membership as a measured funnel?
Volunteer capacity
8. Do you know which serving roles are chronically short and why?
Household wellness
9. Do you know, in aggregate, how many households in your church are financially fragile?
Focus area (sample) — Mission and vision
10. Could your leaders state the church's mission the same way, and use it to decide what you will not do?
Focus area (sample) — Governance
11. Are decision rights, meeting rhythms and accountability documented rather than assumed?
Focus area (sample) — Financial stewardship
12. Do you have a written reserve policy, budget process and financial controls your board reviews on a schedule?
Focus area (sample) — Communication
13. Do you know which communication channels actually bring new people to your church?
Focus area (sample) — Worship experience
14. Have you evaluated the weekend experience through a first-time guest's eyes in the last year?
Focus area (sample) — Assimilation
15. Is there a defined path from guest to committed member, with someone accountable for each step?
Focus area (sample) — Spiritual growth
16. Can you show how people are growing spiritually beyond attendance counts?
Focus area (sample) — Ministry effectiveness
17. Does every ministry have a stated outcome, an owner and evidence of progress?
Focus area (sample) — Outreach
18. Do you measure your local and global missions investment against the impact it produces?